Minzani User Guide
Answers to common questions about using Minzani. Can't find what you need? Email [email protected] — our parent company Prolearnerz Solutions' support address.
Security Settings
Personal to your account — not tied to any one business, unlike Business Settings.
On this page
What is two-factor authentication?
An optional extra step at login: after your password, you also enter a 6-digit code from an authenticator app on your phone (Google Authenticator, Authy, and similar all work). It means someone who only has your password still can't get in. It's entirely optional and off by default — see Security Settings from your profile menu.
How do I turn on 2FA?
From Security Settings, choose Turn on 2FA, scan the QR code with an authenticator app (or enter the code shown beneath it manually if you can't scan), then enter the current 6-digit code it displays to confirm the setup worked. Once confirmed, you'll be shown 10 backup codes — save them before continuing, they're shown only once.
What are backup codes?
A set of 10 one-time codes you can use to sign in instead of a code from your authenticator app — a way in if you lose your phone. Each works exactly once, then stops working. You can generate a fresh set at any time from Security Settings (this invalidates the old ones), which requires re-entering your password to confirm it's really you.
I lost my phone and my backup codes — what now?
Since 2FA isn't tied to any one business, an Owner/Admin can't reset it for you the way they can reset a forgotten password. Contact [email protected] (our parent company Prolearnerz Solutions' support address) — a superadmin can remove 2FA from your account so you can sign in with just your password and set it up again.
How do I turn off 2FA?
From Security Settings, choose Turn off and re-enter your current password to confirm — turning off a security feature always requires proving it's really you first, in case a device was left logged in unattended.
Does changing my password sign me out everywhere else?
Yes, automatically — the moment you change your password, any other device or browser you're signed in on gets signed out the next time it tries to do anything. If you ever think someone else has access to your account, changing your password is the fastest way to cut them off everywhere at once.